Terms of Service

These Terms of Service establish a binding legal agreement between users and AEIOU Academy, LLC, a limited liability company (“AEIOU,” “we,” “us,” or “our”). They govern access to AEIOU’s websites, applications, programs, courses, coaching, communities, credentials, and related services (the “Service”).

By accessing the Service — whether through account creation, application submission, program enrollment, purchase, app download, or clicking agreement — users acknowledge they have read and agree to be bound by these Terms, the Privacy Policy, Terms of Purchase, and applicable addenda including any Accreditation Addendum.

Key Warning: The agreement contains mandatory individual arbitration and class action and jury trial waivers outlined in Section 27.

1. Definitions

• Content: Materials available through the Service including text, video, audio, templates, and instructional resources.
• Credential: AEIOU-issued designations.
• Institution: Organizations applying for or using accreditation services.
• User Content: Content submitted by users through the Service.

2. Eligibility

Users must be at least 18 years old and capable of forming binding contracts. The Service is unavailable to persons previously suspended or removed by AEIOU.

3. Accounts and Security

Users must provide accurate information and maintain credential confidentiality. Accounts are personal and non-transferable. Users accessing on behalf of institutions represent they have authority to bind that organization.

4. License Grant and Access Period

AEIOU grants a limited, personal, non-exclusive license for internal educational purposes. Access duration is twelve (12) months from initial provision unless stated otherwise at checkout.

Access covers the life of the course as offered during the Access Period only, meaning AEIOU may update, modify, or discontinue courses anytime without obligation to maintain specific versions.

Upon expiration, licenses automatically terminate and access may be revoked without notice.

5. Acceptable Use and Scraping Rules

Users may not:

• Copy, reproduce, or resell Service content
• Use automated means like bots or scrapers to extract data
• Bypass access controls or security features
• Reverse engineer the Service
• Interfere with servers or upload malicious code
• Collect personal information
• Impersonate others
• Use the Service for unlawful purposes

Search Engine Exception: Public search engine operators receive revocable permission to index publicly available pages for search purposes only, excluding gated or paid content.

6. Community Rules

Community participation is a privilege. Users may not post promotional content, claim to represent AEIOU, provide regulated professional advice, harass others, or share confidential information. AEIOU may remove content or restrict access at its discretion.

7. Service Modifications

AEIOU reserves absolute discretion to modify, suspend, restrict, replace, reprice, or discontinue any Service aspect including Content, programs, credentials, accreditation frameworks, instructors, and features.

AEIOU makes no representation or guarantee that any specific Service, Content, Credential, or accreditation framework will remain available for any period of time. AEIOU bears no liability for modifications or discontinuations.

8. Payments and Billing

Payments are processed through third-party processors like Stripe. AEIOU doesn’t store full payment card information but authorizes charges for applicable fees including recurring charges, renewals, and taxes.

Chargebacks: If users initiate chargebacks or payment disputes after access is granted, AEIOU may immediately suspend or terminate access, revoke credentials, and pursue collection including processor fees and attorney costs.

AEIOU may refuse transactions or suspend accounts for suspected fraud or abuse.

9. Refunds

Refund eligibility is governed by the Terms of Purchase. All sales are final once access is granted, except as expressly stated otherwise.

10. Coaching and Professional Services

All coaching and mentoring is educational only. AEIOU does not provide legal, financial, investment, tax, medical, or other regulated professional services. No fiduciary or professional-client relationship is created.

11. Credentials and Designations

11.1 Credential Nature

Credentials are proprietary educational designations, not professional licenses, government certifications, or academic degrees. They are personal and non-transferable.

11.2 Term and Renewal

Credentials are issued for a three (3) year term unless stated otherwise. Renewal requires:

• Completion of AEIOU-approved continuing education
• Compliance with AEIOU standards and codes of conduct
• Maintenance of active AEIOU membership
• Satisfaction of administrative requirements and renewal fees
• Good standing status as determined by AEIOU

Failure to renew results in expiration without refund.

11.3 Authoritative Records

AEIOU’s official records serve as the sole authority on credential status.

12. Accreditation and Program Recognition

Accreditation is governed by the Accreditation Addendum. It is a private, voluntary assessment against AEIOU standards. AEIOU is not a governmental authority or recognized academic accreditor. Third parties may not rely on accreditation determinations for any purpose.

13. No Third-Party Reliance

The Service is provided solely for users’ internal educational purposes. No third party is authorized to rely, and may not rely, on the Service or on any outcome, determination, Credential, designation, accreditation status, or representation. Third-party reliance is unauthorized and at such party’s sole risk. No third-party beneficiary rights are created.

14. Governance and Ethics

Users agree to comply with AEIOU’s ethical standards. AEIOU may suspend or revoke access, credentials, or membership for unlawful, unethical, misleading conduct, or behavior causing reputational harm, at its sole discretion, without advance notice or appeal rights unless required by law.

15. Trademarks and Public Statements

All AEIOU marks are proprietary. Users in good standing receive limited, revocable license to use marks per AEIOU guidelines. AEIOU may require modification of public statements and revoke status for misuse.

16. Idea Submissions

Any submitted ideas may be used by AEIOU without restriction or compensation.

17. User Content License

Users retain ownership of User Content but grant AEIOU a perpetual, worldwide, royalty-free, transferable, sublicensable license for educational, promotional, and institutional activities.

18. Intellectual Property Ownership

All Content and the Service are owned by or licensed to AEIOU. No ownership rights transfer to users. For government and institutional purchasers, the Service constitutes proprietary commercial materials.

19. DMCA Copyright Policy

AEIOU complies with the Digital Millennium Copyright Act. Notices should be sent to info@aeiouacademy.org. Repeat infringers may face termination.

20. Third-Party Services

AEIOU is not responsible for third-party services or content.

21. Privacy

Service use is governed by AEIOU’s Privacy Policy.

22. Mobile Applications and Government Software

Mobile applications are licensed, not sold. For U.S. Government users, the Service constitutes commercial computer software under applicable federal regulations.

23. Service Location and Export Controls

The Service is controlled and operated from the United States. Users represent they comply with U.S. export control and economic sanctions laws. International users access the Service at their own initiative and are responsible for local law compliance.

24. Force Majeure

AEIOU is not liable for failures or delays due to events beyond reasonable control.

25. Warranty Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” AEIOU DISCLAIMS ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

26. Limitation of Liability

AEIOU’s liability is limited to the greater of $100 or amounts paid in the preceding 12 months. The company is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, regardless of liability theory.

27. Dispute Resolution and Arbitration

Informal Resolution: Parties must attempt informal resolution for 30 days before formal proceedings.

Mandatory Arbitration: Disputes are resolved exclusively through binding arbitration administered by JAMS, except for claims seeking injunctive relief related to intellectual property, trademark misuse, unauthorized access, or confidentiality breach.

Class Action Waiver: ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY ONLY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION.

Jury Trial Waiver: Both parties waive jury trial rights. The arbitration provision survives agreement termination.

28. Indemnification

Users agree to defend, indemnify, and hold AEIOU harmless from claims arising from their Service use or agreement violations.

29. Notices and Electronic Communications

Notices may be provided electronically and are effective when sent.

30. Language

English controls.

31. Assignment and Entire Agreement

AEIOU may assign freely. This agreement constitutes the entire agreement. Invalid provisions do not affect the remainder.

32. Order of Precedence

Addenda control for their subject matter, followed by Terms of Purchase, then these Terms.

33. Survival

Key provisions survive termination.

34. Contact Information

AEIOU Academy, LLC
Email: info@aeiouacademy.org